Support

AdmissionPros recognizes the importance of customer service. Each client enjoys the same high-quality service that we have become known for. Customer care does not end with the installation of the AdmissionPros software; after the completion of the development process we maintain regular contact with the staff users and administrators as we continue to customize, enhance, and accommodate changing business requirements.

At AdmissionPros, our unique approach to customer support has technical and managerial staff, not untrained customer service representatives, responding to end-user issues. When a client needs assistance, they speak directly with either their specific project manager or their software developer who will provide expert advice and problem resolution the first time around, ensuring that needs are met in a timely manner.

Our Help Desk operates during normal business hours: 9:00am to 5:00pm EST Monday through Friday, excluding holidays. Round-the-clock emergency telephone support is available every day of the year. In addition, each AdmissionPros system includes a comprehensive trouble ticketing system that provides users and support personnel with an efficient way to report, diagnose, resolve, and track issues 7x24x365.

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Phone - (919) 256-3889 Email - sales@admissionpros.com (Sitemap)